AI driven customer care to save time and ressources.

Optimize

  • your customer interaction

  • public service interaction

Customer interaction is time consuming and difficult, especially when it comes to complex explanations, foreign languages or detailed descriptions.

We offer a chatbot, based on LLM model technology which is trained with customized descriptions, manuals, or processes. It is capable of communicating in multiple languages.

Your customer agents will be relieved: giving information and advice are provided by the chatbot, the user agents have more time for advising and checking applications.

 
 
 

Optimize Public Service

Improve the communication and interaction with citizens - with AI

MyServiceChat, AI driven with ChatGPT, relieves the workload of colleagues, increases the efficiency of official processes and increases the satisfaction of citizens with their municipality, city or the corresponding authority.

Public administration faces many challenges in communicating with citizens:

  • Regulations are written in a complicated way, in many cases several regulations have to be observed, some permits can be combined with one another - others not.

  • Procedures such as applications and permits require explanation, are complex and written in difficult language.

  • And the regulations and descriptions are usually written in only one language, the national language.

Authorities are overloaded with providing information, explaining permits, describing funding applications, explaining authority procedures, processes etc.

MyServiceChat uses ChatGPT to relieve colleagues and give them time to concentrate on the complicated and complex cases.

With our AI-based ChatBot, the citizen is

  • informed in advance about the necessary documents, procedures and processes that are required for his request.

  • He/ she is better prepared, once he/she visits the public authority.

The ChatBot has the following advantages:

  • All documents and processes are described in detail in one place.

  • If several permits are required for an application, e.g. for the opening of a bistro, a business registration, the clearance certificate of the public health department, etc., all these necessary regulations are indicated. The citizen can prepare himself well for his visit to the authorities.

  • The information is instant and accurately trained specifically for their municipality or authority, unlike general ChatBots that can only give general information.

  • The ChatBot is available 7/24, even if the counters of the municipality or authority are closed.

  • The citizen receives the information in 96+ different languages, which is particularly helpful in cases of foreign-language authority procedures such as in the field of immigration and asylum.

Often the funding is covered by government funding programmes. We help them get the right funding.

Examples:

A citizen can:

  • get all the necessary documents described and issues to be considered clarified if he wants to build a conservatory in his community.

  • get all the information they need to apply for asylum explained to them in 96+ available languages.

  • Have complicated legal regulations summarised and explained in simple language - or a foreign language.

  • Find out what is needed to apply for the environmental bonus when buying an electric car.

How does all this work?

Our bot will be trained, deployed and tested by our experts.

Do you want to know more about the pre-training, installation process and embedding in your UI?

Contact us under info@myservciechat.com

Optimize your cutomer interaction

With MyServiceChat, you will optimize your customer interaction and will reduce costs for call centers, customer care and self care portals, while improving customer satisfaction.

Your call center and customer care unit is very busy with customer enquiries of a general nature: what tariff models are available, what are the prices of these tariff plans, how is my bill to be interpreted, etc. In addition, standardised processes have to be explained to the customers again by the call centre agent, despite good descriptions. All these simple questions are very time-consuming and take up a lot of resources.

MyServiceChat helps you to reduce call centre interactions with customers to the complex and difficult cases. Enquiries of a general nature are answered by our AI supported chatbot. No employees become superfluous, they are relieved and can take care of the challenging issues.

The basic questions are answered by our AI driven ChatBot. The ChatBot:

  • gives comprehensive, coherent information and further instructions. Follow-up questions can be created. More than conventional chatbots.

  • summarises complex descriptions and explains them into understandable language.

  • answers in 96+ languages.

  • answers only to pre-defined, pre-trained specific usecases, based on your documents and procedures. In contrast to the general AI drivent ChatBots, the AI will answer only refering to your products and services. There will be no information about the competitors.

  • is available 24/7, even outside physical customer care availabilty.

Examples:

A customer can:

  • ask for the product overview, pricing and delivery times.

  • receive assistance in installation procdures step-by-step, instead of just downloading a manual.

  • follow the assistance above in 96+ languages.

  • get assistance for DIY error detection and solving.

  • support standardised self care processes like changing subscription options or moving a subscription to a new address.

How does all this work?

Your bot will be trained, deployed and tested by our experts.

Do you want to know more about the pre-training, installation process and embedding in your UI?

Contact us under info@myservciechat.com